Question 1

Can WorkPacks be customized?

Accepted Answer

WorkPacks is intended to scale with user depth and digital maturity. Easy to begin use, a client can begin construction planning and work packaging according to embedded Advanced Work Packaging (AWP) principles with merely a 2D plot plan. At higher levels of digital maturity, a client/user can embed a 3D model and tie documents, materials, labor norms into the model tag set, creating a Virtual Construction Model. For mature client organizations, often with custom-built enterprise-level digital tools, there is frequently a request to integrate WorkPacks into the client organization's tech stack, creating a digital construction hub. WorkPacks' onboard data integration tool, Workpacks Delta, can be used to build integrations without needing a dedicated IT initiative. At the highest level of sophistication, clients may request custom functionality as a dedicated client module, delivering client-defined business processes and functionality. Such custom modules are built to run on top of the WorkPacks platform. WorkPacks has a proven record of meeting the challenge of custom development to deliver such modules when requested by the client.

Question 2

Where does my data sit within WorkPacks?

Accepted Answer

WorkPacks is a cloud-based Software as a Service (SaaS) application running, as a standard, in a multi-tenant secured server based on Microsoft Azure. Client data and operating environments are separated by logical data barriers within the application and the server system. The client assigns users within their environment only. Upon request, WorkPacks can be delivered in a client-dedicated single-tenant server environment. In such single tenants, WorkPacks development staff are assigned as a server administrator to enable back-end management of the software on behalf of the client. In a single tenancy, no other client organizations are located within the same server.

Question 3

Is WorkPacks a Digital Twin?

Accepted Answer

WorkPacks can help produce and analyze a Digital Twin, as the project model transitions from a Virtual Construction Model (see VCM above) to the digital representation of the built assets. The power of a Digital Twin lies in the data associated with actual built assets, including: a record of the asset's state in its lifecycle, optimal operating ranges and limits, maintenance schedule, status of the asset in the current operating lifecycle, and other key data for a digitized representation of the real asset. WorkPacks Delta provides the digital neural network to track any and all associated data required for a Digital Twin.

Question 4

Can WorkPacks handle complex and multi-disciplinary projects?

Accepted Answer

While other tools offer solutions limited to packaging pipe and steel, WorkPacks handles multi-disciplinary packaging for the entire project scope. This is enabled by our unique capability to package graphically OR non-graphically to take into account all of the objects not included in the 3D model. WorkPacks is also able to handle projects of any size and complexity and is currently being used on THE largest LNG project in the world.

Question 5

How does WorkPacks maintain data security and privacy?

Accepted Answer

WorkPacks is firmly committed to safeguarding the data of its users, employing an exhaustive and multifaceted approach to ensure data security and privacy. Our methodology integrates strict cybersecurity measures that permeate every facet of our operations, from Agile Software Development and Dev-Ops to Human Resources and corporate operations. WorkPacks abides by the stringent guidelines of the ISO/IEC 27001 information security management standard, reflecting our unwavering commitment to best industry practices. The technological foundation of WorkPacks, incorporating ReactJS, NodeJS, and PostgreSQL, is widely acknowledged for its security robustness. Beyond this, our platform employs an array of safeguards such as access control, encryption, application-level firewalls, and extensive database logging and monitoring. Leveraging the formidable defenses of Azure firewall, we actively fend off malicious elements, ensuring real-time interception of potential security threats. By supporting integrations with standard user authentication protocols and facilitating Single Sign-On with Azure Active Directory, we've fortified the security barriers for user access. Our attention to detail extends to features like mandatory session timeouts and multi-layered encryption mechanisms, both of which reinforce our commitment to data protection. Further reinforcing our security posture, WorkPacks maintains a meticulous logging and monitoring framework, which facilitates incident-specific responses while minimizing system-wide disturbances. We prioritize proactive security measures, evident in our incorporation of various alerts ranging from suspicious login attempts to system health degradation, ensuring timely intervention. Recognizing the dynamic nature of security landscapes, we remain vigilant, routinely conducting diverse security tests, including penetration testing. Clients are empowered with the provision to request independent security risk assessments of our platform, an initiative that speaks to our transparent operations ethos. Since inception, WorkPacks' record remains untarnished with zero major security incidents, a testament to our rigorous security protocols such as the implementation of multi-factor authentication. Moreover, with exclusivity in our partnership with Microsoft, we offer a doubly secure environment for data storage and processing. Our commitment to cybersecurity is underpinned by a comprehensive plan, which encapsulates risk assessment, continuous audits, business continuity strategies, and an unwavering focus on continuous improvement, ensuring the utmost integrity and security of our platform.

Question 6

Can Dashboard and Reports in WorkPacks be customized?

Accepted Answer

WorkPacks offers a comprehensive suite of pre-built Dashboards, Reports, and KPIs designed to enhance AWP, Engineering Readiness, Procurement and Material Availability, Construction Execution and Progress Curves, and other best practice Project Controls reports. These reports are not only robust but also highly informative, offering profound insights into project health, progress, quantities, and upcoming tasks. Leveraging real-time project data from the database, WorkPacks empowers project teams to seamlessly craft customized reports. Moreover, it facilitates the seamless integration of in-house PowerBi reports directly from the team's workspace, further enriching the reporting capabilities.

Question 7

How do I get my data into WorkPacks?

Accepted Answer

Data can be imported into the AWP software through two primary methods: flat file exchange and APIs. With flat file exchange, structured data is shared through files like CSV or Excel spreadsheets, allowing for straightforward data import, although it may require manual updating. APIs, on the other hand, enable direct and automated data retrieval and synchronization, enhancing real-time data accuracy and reducing manual intervention. Both approaches offer distinct advantages, with flat files offering simplicity and APIs providing efficiency and timeliness in data integration.

Question 8

What is the learning curve for adopting WorkPacks?

Accepted Answer

WorkPacks seamlessly implements its solutions for all clients, irrespective of their AWP or digital project delivery maturity. WorkPacks' versatility lies in its ability to efficiently process project datasets of varying quality. Through WorkPacks Delta, these isolated datasets are automatically integrated and contextualized into standardized data models, referred to as Digital Threads (DTs). Experience the streamlined onboarding process with WorkPacks' In-App Tutorials! With every WorkPacks SaaS subscription, users gain access to the integrated In-App Onboarding Tool. This tool encompasses pre-configured onboarding checklists, job aids, and automated in-app tours that initiate as soon as an object is selected in the UI for the first time. WorkPacks ensures an efficient onboarding experience for all user profiles. Empowering users with knowledge, WorkPacks presents over 60 in-app feature tours at their fingertips. The intuitive in-app tour library enables users to promptly search for specific features and workflows. These tours facilitate self-paced learning, enabling users to comprehensively explore topics such as Early Path of Construction Planning, Configuration, Building Work Packages, Constraint Management, and more. Each aspect is covered through dedicated tours, enabling users to enhance their planning skills effectively.

Question 9

What kind of customer success support can I expect with WorkPacks?

Accepted Answer

With WorkPacks, you can expect comprehensive customer success support that encompasses various aspects of your experience. This includes personalized onboarding assistance and ongoing access to a dedicated support team, ensuring that you receive guidance, troubleshooting, and best practice recommendations to maximize your utilization of the AWP software.

Question 10

How should we staff and resource to use WorkPacks?

Accepted Answer

The use of WorkPacks and its benefits can grow with the resources you put into the software. Neither a large team nor specialized training is needed to reap immediate benefit in project planning. WorkPacks’ POC automation and tools for setting up project AWP Master Index (work scope breakdown) can be accomplished with a lean team of a single user supported by a constructability planning team. A few users can establish WorkPacks integration to the project technical stack; for this endeavor, the client will benefit from having a dedicated data manager to create the information hub around WorkPacks. For Owner Oversight on a large Giga Project, the data management team may be larger to help with aggregation and checking of data streams from outside sources into the WorkPacks platform; compared to the traditional techniques of manual handling of flat data files, a small team of data managers with the WorkPacks AWP tools will be able to keep up with massive data exchanges occurring on a periodic basis. For Workface planning and building installation packages, a team of few to many may be needed based on the project’s Total Installed Cost (TIC), the number of disciplines and project complexity. On a giga project, a team of ten to hundreds of WorkFace Planners are possible. With proper data integration, WorkPacks will reduce the time per package from tens of hours to a few hours per package. For a small cap turn-around, it may be a team of few, one to three planners are typical for a turnaround maintenance project of 25 million USD investment. To support integrated materials management, a peripheral team of one to three users may be needed. To reap the benefit of work step progression in the field, entire contractor crews can contribute to the WorkPacks environment through the use of standard time tracking tools and based on proper integration to the WorkPacks platform. This does not increase the WorkPacks user count, but rather increases the number of peripheral contributors. The potential use cases for WorkPacks are varied, and the user base will grow with the number of focus areas and value propositions.

Question 11

What does WorkPacks require from Engineering?

Accepted Answer

To best support the project, Engineering firms should continue to produce their engineering deliverables per in-house experience and best practices without the burden of inefficiencies to adopt Advanced Work Packaging (AWP) methodologies. Typically, engineering is effectively planned by discipline for optimal efficiency. The engineering firms' priorities are different than construction. WorkPacks’ philosophy and design intent is that the software do the heavy lifting of translating the engineering deliverables into construction planning needs. With the WorkPacks software assigning the tagging and package relationships into the engineering deliverables, Engineering firms can drive conversations and decisions about sequencing of engineering deliverables to meet construction needs without the burden of managing the package relationships.

Question 12

What does WorkPacks require from Contracting?

Accepted Answer

Using WorkPacks, the Contractor contributes to the project through efficient build of installation work packages using graphical and non-graphical packaging techniques. Properly integrated to data stores, WorkPacks eliminates time lost to searching data repositories for supporting data. The Contractor user can build and plan packages efficiently, with data connected through an integrated virtual construction model. Contractors can continue to rely on their internal time tracking tools with the benefit of time and progressing steps registered to the WorkPacks platform through an integrated tech stack built upon digital threads.

Question 13

Does WorkPacks need a 3D Model to operate?

Accepted Answer

WorkPacks sets itself apart by delivering value and facilitating the implementation of Advanced Work Packaging (AWP) best practices without being reliant on a 3D model. By capitalizing on the project's 2D plot plan, WorkPacks guarantees the effective implementation of AWP best practices, fostering smooth collaboration, precise scheduling, and resource optimization. This approach translates to successful project outcomes by providing a comprehensive solution even in scenarios where a 3D model is not at hand.

Question 14

Where is WorkPacks supported?

Accepted Answer

WorkPacks is a SaaS (Software as a Service) solution, which means it is accessible from anywhere in the world as long as there is internet connectivity. This global accessibility ensures that no matter where your project is located, you can utilize the platform effectively. Additionally, to ensure a seamless customer experience, we have a dedicated team of experts stationed across different continents, from the Americas to Europe, Asia, and Australia. This widespread presence empowers WorkPacks to provide 24/7 coverage, ensuring that our customers receive consistent and timely support, reflecting our commitment to excellence no matter the time zone or location.

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